• DO YOU WANT TO  PREDICT THE FUTURE?

    DO YOU WANT TO PREDICT THE FUTURE?

  • STRATEGY THAT WORKS

    STRATEGY THAT WORKS

  • DEEP KNOWLEDGE OF THE SECTOR

    DEEP KNOWLEDGE OF THE SECTOR

  • STRATEGIES TO  DRIVE GROWTH, OPTIMIZE COST OR MARKETSHARE

    STRATEGIES TO DRIVE GROWTH, OPTIMIZE COST OR MARKETSHARE

  • INNOVATIVE IDEAS FOR  EMERGING MARKET SUCCESS

    INNOVATIVE IDEAS FOR EMERGING MARKET SUCCESS

  • IDEAS THAT HELP DRIVE  PERFORMANCE

    IDEAS THAT HELP DRIVE PERFORMANCE

  • WE HAVE ASSESSED  GLOBAL MARKETS

    WE HAVE ASSESSED GLOBAL MARKETS

  • CROSS-BORDER STRATEGY

    CROSS-BORDER STRATEGY

  • CUSTOMER SEGMENTATION  IS CORE TO  SERVICE EXCELLENCE

    CUSTOMER SEGMENTATION IS CORE TO SERVICE EXCELLENCE

  • INDUSTRY KNOWLEDGE,  ON-THE-GROUND  RESEARCH DELIVERS DEEP MARKET INSIGHTS

    INDUSTRY KNOWLEDGE, ON-THE-GROUND RESEARCH DELIVERS DEEP MARKET INSIGHTS

Service Excellence

Global data indicates that 50% of clients are lost by firms in 5 years. Retaining profitable customers and selectively acquiring new ones is the core of any successful business strategy today. With an increasingly competitive environment, customers are also demanding more personalized and enhanced service levels. Advisers Alpha assists clients to develop a Best-in-Class Customer Service Strategy which includes:
• Customer segmentation
• Customer contact analysis
• Assessment of current customer service levels
• Technology assessment
• Best Practices benchmarking using proprietary benchmarking methodologies
• Development of a new Customer Service Strategy
• Customer Service Strategy Map
• Strategy Deployment Roadmap
Key parameters of the strategy are mapped against the organization’s processes and serve as inputs to deploy the appropriate CRM solution. Advisers Alpha provides end-to-end services, from vendor selection to implementation assistance. Advisers Alpha also assists clients in setting up or improving performance of call centers / help desks
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